What business functions, operations and activities is your area responsible for? What specific processes do you follow or carry out when performing these activities?

What records and information do you receive, create or refer to in the course of carrying out these activties and why? What business, information or recordkeeping system(s) do you use to support these processes?

Is your area responsible for the administration of any legislation or regulations?

Is your work governed by any mandatory or optional best practice standards, industry standards or codes of best practice?

Are there any compliance checks made on your work? Are you audited or accredited by external organisations?

Do you interact with other business areas when performing your activities? If so, do they need to refer to records and information created and maintained by your business unit or do you rely on any records and information created and maintained by them?

Do you interact with external organisations when performing your activities? What information do you routinely report on or submit to senior management, the organisation's executive or to external organisations?

What problems have arisen from records and information not being available or accessible as required?

Are you subject to any requirements to make information publicly available?

Do you provide services to the public and do your records document any rights or entitlements of members of the public?

Who are your key stakeholders? What influence do they have over your operations?

Are the records created and maintained by your business unit often or likely to be required for legal purposes, such as legal action involving your organisation or litigation between other parties?

Are consultants employed to carry out any of your work?

How long do records need to be kept to meet your specific business or other needs? How long do records need to be kept to meet the needs of other business areas or key stakeholders?